Returns & Exchanges
At Knog, we want you to be fully equipped for your next adventure, which is why we offer a 30-day return policy on all unused gear in its original packaging. If your lights, locks, or bells don't meet your expectations, our streamlined process ensures a quick exchange or refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely pack the unused products in their original retail packaging, ensuring all mounting straps and charging cables are included.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized shipping location.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing